Controlling Personal Data, Telavox
This document details available Data Controller functionality offered by Telavox to the End-User and Admin User. Telavox is a powerful communication service designed for maximum Customer self-sufficiency. The Customer is the Data Controller and Telavox will fulfil its obligations as a Data Processor as regulated by a signed Data Processing Agreement (DPA).
Who can access what?
The following matrix describes the difference of an individual User and an Administrator and which personal data these can access.
| END USER ACCESS TO INDIVIDUAL PERSONAL DATA | ADMIN ACCESS TO USER’S PERSONAL DATA | |
|---|---|---|
| Remove/change/block license | X | |
| Reset password | X | |
| Access PIN/PUK codes | X | X |
| Access voicemails | X | |
| Change Contact Card information | X | X |
| View mobile data consumption | X | X |
| Add/remove location reporting | X | X |
| Access recorded calls | X* | X* |
| Read chat messages | X | |
| Add/remove queue members | X | |
| View queue statistics | X | X* |
| View call lists | X | X* |
* Only possible if specific add-on features are purchased.
Who can be admin?
A Data Controller can have several Administrators, and an Administrator can add or remove other Administrators instantly. It is also possible for a Data Controller to not have an Administrator at all.
Questions?
If you have any questions, please contact your Advisor.