Service and Support

With you every step of your day

More than just PBX. A partner for your growth.

A dedicated Telavox Advisor and growing ecosystem of certified partners means you always have the right person to talk to

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Developers

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Solutions Engineers

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Advisors

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Certified Partners

Dedicated Telavox Advisor

Telavox teams are there when you need them most. A single advisor manages your account from start to finish, bringing continuity and consistency to your service experience. During weekdays, 95.9% of calls are answered within 2 minutes and emails within 24 hours. Enterprise clients with premium SLAs have a guaranteed response time of 2 hours - 1 hour if urgent.

Some of our amazing advisors

Platform service levels

Combining scalable infrastructure with the fact that our applications are engineered with availability at the core means most situations can be handled simply and without human intervention.

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Scalable

Our services are built on top of virtual infrastructure, allowing us to scale services to meet short and long term increases in demand. We continue to improve processes by applying Site Reliability Engineering (SRE) practices.

Reliable

Telavox’s cloud services have consistently stayed above 99.98% uptime. Multiple, geographically separate data centers with uninterrupted power supply and redundant connections to phone networks and internet connections.

Secure

All personal data, including recorded calls, are handled and stored in compliance with GDPR. Privacy lies at the core of our design philosophy and is critical to the way we do business.

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Explore other Telavox features

Contact Center

One app for both customer engagement and team collaboration. Route calls programmatically, monitor service levels in real-time.

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Integrations

Telavox integrates with multiple systems, combining the power of your existing tech stack with the simplicity of a single hub.

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Collaboration

Voice, chat, video - get more from your workday. Connect and share with colleagues and customers.

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Phone systems

Fixed and mobile telephony, and PBX. All your voice communication needs in one place.

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See Telavox in action

We’d love to show you what Telavox can do for your business –
contact us now to arrange a demonstration.