A complete list of our telephony, PBX, messaging, meetings and Contact Center features and functions
This Unified Communications as a service (UCaaS) and Contact Center (CC) technical specification sheet has been compiled using the many Request for Information (RFI) and Request for Proposal (RFP) documents Telavox has received over the years. Our own list of frequently requested features and functions was then further expanded upon using information compiled by the market research firms Gartner and Forrester.
Table of contents
How to read the table
Basic requirements for UCaaS and Contact Center
Unified Communications endpoints
Voicemail, messaging, and presence
Web-based conferencing solutions