Privacy Policy

Last updated: April 29, 2020

Telavox AB (“us”, “we”, or “our”) provides different communication services. This document specifies how we use & store your Personal Information when you visit our websites, use our software and/or mobile apps (the “Service”).

This page informs you of our policies regarding the collection, use and disclosure of Personal Information when you use our Service and will cover the following topics:

  • Which information we collect and why
  • What the information is used for
  • Who can access the information & how is it stored

We will not use or share your information with anyone except as described in this Privacy Policy.

Agreement Disclaimer

By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions.

Which information we collect and why

We use your Personal Information for providing and improving the Service for you. The following information is used:

Information provided by you

When you use our Service you are asked to submit personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to;

  • Email adress
  • Name
  • Phone number
  • Postal adress
  • Other information (“Personal information”)

You may also be asked to give the Service access to functions and information on your device, such as camera, audio and contacts. We do not share any usage information and/or data such as chat messages, pictures etc. if not demanded in compliance with laws.

Information that we receive when you use the Service

  • Log data
    We may also collect information that your browser sends whenever you visit our Service or when you access the Service by or through a mobile device (“Log Data”).
    This Log Data may include information such as your device’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages and other statistics.
    When you access the Service by or through a mobile device, this Log Data may include information such as the type of mobile device you use, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browser you use and other statistics. In addition, we may use third party services such as Google Analytics that collect, monitor and analyze this type of information in order to increase our Service’s functionality. These third party service providers have their own privacy policies addressing how they use such information.
  • Location information
    We may use and store information about your location, if you give us permission to do so. We use this information to provide features of our Service, to improve and customize our Service. You can enable or disable location services when you use our Service at anytime, through your mobile device settings.
  • Cookies
    Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer’s hard drive. We use “cookies” to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
  • Behavioral Remarketing
    Telavox AB uses remarketing services to advertise on third party web sites to you after you visited our Service. We, and our third party vendors, use cookies to inform, optimize and serve ads based on your past visits to our Service.

    • Google
      Google AdWords remarketing service is provided by Google Inc.
      You can opt-out of Google Analytics for Display Advertising and customize the Google Display Network ads by visiting the Google Ads Settings page:
      Google also recommends installing the Google Analytics Opt-out Browser Add-on – – for your web browser. Google Analytics Opt-out Browser Add-on provides visitors with the ability to prevent their data from being collected and used by Google Analytics.
      For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page:
    • Facebook
      Facebook remarketing service is provided by Facebook Inc.
      You can learn more about interest-based advertising from Facebook by visiting this page:
      To opt-out from Facebook’s interest-based ads follow these instructions from Facebook:
      Facebook adheres the Self-Regulatory Principles for Online Behavioral Advertising established by the Digital Advertising Alliance. You can also opt-out from Facebook and other participating companies through the Digital Advertising Alliance in the USA, the Digital Advertising Alliance of Canada in Canada or the European Interactive Digital Advertising Alliance in Europe, or opt-out using your mobile device settings.
      For more information on the privacy practices of Facebook, please visit Facebook’s Data Policy:
    • Adroll
      Collection of Data
      Our site uses technologies of third-party partners [such as NextRoll] to help us recognize your device and understand how you use our site so that we can improve our services to reflect your interests and serve you advertisements about the products and services that are likely to be of more interest to you. Specifically, NextRoll collect information about your activity on our site to enable us to:
      Measure and analyze traffic and browsing activity on our site;
      – show advertisements for our products and/or services to you on third-party sites
      – measure and analyze the performance of our advertising campaigns
  • Connected Services
    We collect information about you when you connect your third-party (e.g. Google) account, when you use our Services, as further described below. It is only the user that can see the information. Users can, at any time, remove the information by disconnecting its account. If this is not done the information is stored until no longer relevant.

    • Contact information
      Contact information is stored in Telavox’ environment. Used for the purpose of specifying incoming calls and caller history. It is also used if a user searches for specific contact information, i.e name or number.
    • Calendar information
      This calendar information is stored in Telavox’ environment. The calendar information is used to activate profiles in the app during work hours.
    • Google Drive
      The Google Drive information is collected by file name and URL from Google Drive and displayed.

What the information is used for

  • General usage of Service
    The information we collect is used to deliver, maintain, protect and improve the Service, to develop new services and to protect our users and Telavox AB. We use the information to give you the best possible experience of our Service and making it easier for you to communicate and collaborate with your colleagues and customers.
  • Communications
    We may use your Personal Information to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send.
  • Support
    If you contact our Customer Support we will store the message in order to solve your issue and help you and the information on the issue can be used to prevent similar issues to occur.

Who can access the information

We will not use or share your information with anyone except as described below:

  • Compliance with laws
    We will disclose your Personal Information where required to do so by law or subpoena or if we believe that such action is necessary to comply with the law and the reasonable requests of law enforcement or to protect the security or integrity of our Service.
  • Service providers
    We may employ third party companies and individuals to facilitate our Service, to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used. These third parties have access to your Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

How the information is stored

  • Security
    The security of your Personal Information is important to us and we use standard encryption when transferring information to secure your Personal Information. However, remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.
  • Storage
    We will use your Personal Information as long as you are using our Service. When you delete your account we will remove your Personal Information. However 1) there might occur a certain level of delay of removal of information from or servers and security backups and 2) some information must be kept in accordance to our legal obligations, in case of dispute and to fulfil our obligations of the contract agreement.
  • International Transfer
    Your information, including Personal Information, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.
    Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.
  • Links To Other Sites
    Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.
    We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Children’s Privacy

Our Service does not address anyone under the age of 13 (“Children”).

We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and you are aware that your Children has provided us with Personal Information, please contact us. If we become aware that we have collected Personal Information from children under age 13 without verification of parental consent, we take steps to remove that information from our servers.

Changes To This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us via email or +46 20 100 000.