One Hub

Streamline your processes for better reporting, lower costs, and greater security

Productivity in numbers

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Reduction in Total Cost of Ownership (TCO) when moving to a cloud-based solution

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Leaders who say that cloud-based collaboration can improve any process

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The rank given to the 'self-service portal' by buyers when listing the top ten criteria for evaluating UCaaS vendors

Efficiency

A single, coherent app experience that streamlines operations for both users and admins.

Refocus IT resources

One self-service hub for user settings and PBX administration. Transfer licenses, activate SIM cards, top-up data and port numbers. Less time logging in/out of different vendor portals and more time to focus on other initiatives.

Flexible licences

Assign licenses to new colleagues. Remove them from those who’ve moved on. Licences are completely detached from a user and/or number and can quickly and easily be re-assigned or removed.

Nordic-wide solution

One application for fixed and mobile telephony, PBX, collaboration, and contact center across all your Nordic offices. Reduce the cost of cross-Nordic calls and administer all offices from one central hub.

Better human resource planning

Real-time service-level dashboards, efficient call routing, and empowered mobile agents who can easily move between front and back office work. Quickly scale up or down the number of agents needed at any one time. Delayed hunt groups provide back-up should all your agents suddenly get tied up.

Dedicated Telavox Advisor

An advisor is there when you need them. A consistent service experience with the same advisor managing your account from beginning to end.

Control

Complete oversight and granular levels of access for sharing the right information with the right people.

Role-based access

Puts control in the hands of the right people. Limit mistakes by locking user settings. Reduce your burden by delegating responsibility for specific worksites to sub-admins.

Simplified invoicing

Receive ONE invoice per month for all services, including a breakdown by worksite. Less time spent analysing multiple pages of charges or associating costs between users and/or worksites.

End-user empowerment

Users can sign in/out of queues and hunt groups directly from their web, desktop, or mobile app - without help from an IT admin. They can even control their own telephony minutes and data top-up.

Work anywhere

Cloud-based apps, native mobile telephony integration, user-controlled profiles, and caller ID masking lets all employees work effectively from anywhere.

Telavox + Power BI

Data is only truly valuable when it leads to insights. Telavox puts business intelligence in the palm of your hand.

All your PBX and contact center data...

A fresh batch of insights every 30 minutes. Service levels, processing and queue times, agent activity, and call volumes.

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...visualised just the way you want

We’ve created some widget templates that help get you started, but with Power BI you control which (and how much) data you want to be displayed.

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See Telavox in action

We’d love to show you what Telavox can do for your business –
contact us now to arrange a demonstration.