Zendesk
All your telephony essentials – now in Zendesk
All your telephony essentials – now in Zendesk
Streamline your workflow by integrating your communication solution from Telavox with Zendesk. This allows you to see who is calling directly in Zendesk, hang up calls, create new records for incoming callers, and much more.
The integration appears as a widget in the top-right corner of the screen. There, you have access to your call history and integration settings. Click on a phone number or contact in the history tab, and you can make a call directly from Zendesk. During the call you can click the button “New ticket” to create a new record for the contact.
When you click on the contact’s name, the person’s contact card will display. There, you can enter all the relevant information. If the contact has an existing record, it will then display when you’re making or receiving a call from said person.
With the Telavox integration, the incoming caller ID is shown directly in Zendesk.
During a call, you can click the button “New ticket” to create a new record for the contact. If the contact has an existing record, it will then display when you’re making or receiving a call from said person.
If you click on the contact’s name, the person’s contact card will show, where you can enter all the relevant information.
View call history or listen to recorded calls* directly from the Telavox widget
*Available only for customers with a Call Recording subscription.
Initiate a call directly from the call history list or the customer’s contact card. Choose if you would like to make the call from the softphone or your mobile device.
Contact sales, your personal advisor or one of our certified partners to learn more.
