Freshdesk
Streamline daily tasks. Save time. Increase productivity.
Streamline daily tasks. Save time. Increase productivity.
With Telavox for Freshdesk you can improve your employees efficiency by integrating Telavox services directly into Freshdesk. Allow your agents to focus on the conversation instead of switching back-and-forth between tools. Get the information and functionalities you need inside Freshdesk, while saving valuable time and minimizing distractions.
Telavox for Freshdesk displays essential customer information before an interaction even begins, enabling a personalised and well-informed customer interaction.
Telavox for Freshdesk removes most of the mundane and error prone manual data entry required to keep data consistent offering a more efficient work day with less frustration.
With Telavox for Freshdesk, agents no longer need to switch between applications during an interaction, saving time but also maintaining their focus on what matters the most: your customer.
Get the whole Telavox web app embedded in your Ticketing system with complete softphone capabilities such as receiving, placing and transferring calls (incl. click-to-dial), muting and putting the caller on hold.
For both incoming and outgoing calls, Telavox looks up the number and fetches all relevant contact information from your Ticketing system in a pop-up. View the contact’s call and ticket history, listen to recorded calls and voicemails, as well as navigate to the contact card with a single click. You can also place a call directly from the contact card.
Create a new contact, ticket or account for a previously unknown caller with one click inside the call modal and log activities during the call.
Manage availability and queue membership. View live queue statistics, monitor current queue calls and view queue call history.
Install the integration in the Telavox App Directory, located in the admin portal.
Already a Telavox customer? Check out our support & installation document
Contact sales, your Customer Success Manager or one of our certified partners to learn more.