Admin Accessibility, Telavox Flow

Controlling Personal Data, Telavox Flow
This document details available Data Controller functionality offered by Telavox Flow to the Flow User and Flow Admin.

Telavox Flow is a powerful communication service designed for maximum Customer self-sufficiency. The Customer is the Data Controller and Telavox will fulfill its obligations as a Data Processor as regulated by a signed Data Processing Agreement (DPA).

Who can access what?
The following matrix describes the difference of an individual Flow User and a Flow Administrator and which personal data these can access.

Flow User access to individual personal dataFlow Admins access to user’s personal data
Remove/change/block licenseX
Reset passwordX
Access PIN/PUK codesXX
Access voicemailsX
Change Contact Card informationXX
View mobile data consumptionXX
Add/remove location reportingXX
Access recorded callsX*X*
Read chat messagesX
Add/remove queue membersX
View queue statisticsXX*
View call listsXX*

* Only possible if specific add-on features are purchased.

Who can be admin?
A Data Controller can have several Administrators, and an Administrator can add or remove other Administrators instantly. It is also possible for a Data Controller to not have an Administrator at all.

If you have any questions, please contact your Advisor.

Close Menu
By using this website, you agree to our use of cookies. We use cookies to provide you with a great experience and to help our website run effectively.  Read more