Since starting out in 2012, fintech-company Tink have grown from 30 to 400 employees – and in 2021 they became a part of Visa. Via open banking, the company offer tools that allow anyone – from big banks and fintechs to startups – to build the financial services across Europe.

“Telavox has grown with us and made our lives easier every step of the way”, says Filip Jonsson, Junior Corporate IT Engineer at Tink.

Since their foundation in 2012, the Sweden-based company have used Telavox to make managing their internal PBX services easier.

“Telavox makes it easy for our employees to put through calls to co-workers and see who’s available”, says Filip Jonsson, Junior Corporate IT Engineer på Tink.

In 2021, Tink became a part of Visa. This was the result of years of expansions on new markets and having more than doubled their employee count. For such a fast-growing company, well-oiled internal communication was particularly important.

“With heavy usage and rapidly growing staff numbers, communication has to work perfectly”, Filip sums up.

Filip Jonsson, Junior Corporate IT Engineer at Tink.

Easy to get going for new team members

The company’s swift growth put their internal telephony to the test. Filip stresses how efficient scaling-up has been with Telavox. For every newly joined team member, administrators can easily add a user to the system. Temporary employees simply get a temporary license, that is also effortlessly created by admins.

“All our employees use Telavox – regardless of what provider or contract they have. The PBX is fast, simple, and user-friendly. New team members understand the app straight away”, says Filip.

“Telavox have superior customer service”

Many of Tink’s team members work abroad and depend heavily on a flawless connection. Phones connecting to networks with poor connection have been a recurring issue.

“When Telavox heard about this problem, they immediately started working on a solution – involving us, based on our particular needs and challenges.”

To Filip, the extensive and accessible support is one of the biggest benefits of being a Telavox customer.

“Their support is fast and helpful. Telavox have been great at solving issues right away.”

As Telavox administrator, Filip appreciates how much you can do yourself: from keeping track of users and porting phone numbers to adding licenses for new users and managing data.

“We actually don’t need to contact Telavox very often. But whenever we do have a question, whatever it may be, they always sort it out immediately”, he says.

All in all, Filip is very happy with their choice of Telavox as Tink’s telephony and PBX supplier:

“To us, Telavox is by far the best option on the market. They are at the forefront both when it comes to tech and corporate telephony in general.”