Real estate revolution with cloud PBX from Telavox

Emilia Bjurén, Head of Support at Norban


Norban is the real estate service and app that helps you increase interest in your home and reach more buyers.



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About the company

Norban was founded in 2019 to challenge the traditional real estate industry. Through their self-developed app, customers can put their homes up for sale on their own. If the dream offer comes, Norban’s real estate agents are on hand if you want help with the actual sales process. The service is completely free and you only pay if the home is sold.


The challenge

Adrian Miller and Per Hedenmark were tired of the complicated and conservative real estate industry. They decided to develop a real estate service that meets customers’ needs and where the home seller can follow the sales process via their app. When they founded the startup, there was no doubt about who would be the telephony provider. The choice fell on Telavox, and the cloud-based PBX that can easily meet a growing company’s needs.

The solution

Emilia Bjurén has been Head of Support at Norban since its launch. When she joined Norban, she immediately changed from their previous telephony supplier to Telavox.

“We used Telavox at my previous workplace. When I came to Norban, I was already familiar with Telavox’s solution. We’ll be growing a lot in the coming years, but we don’t yet know exactly in what ways. When you don’t know what the future will look like, having a solid communications platform gives you a sense of security”, Emilia says.


Adrian Miller, Co-Founder at Norban, and Emilia Bjurén, Head of Support at Norban.

Cloud PBX perfect for growing companies

Emilia knew that the flexibility Telavox cloud PBX would be able to provide would make them the perfect fit for the fast-growing startup. Only this year, Norban will be hiring around ten new team members, from developers to support staff and salespeople.

“Telavox are able to accommodate our needs and phases with ease. Right now, we’re a startup, where everyone does everything. That’s why it’s great that our whole team is online and connected through the PBX. I want a service that’s easy to use and free from hiccups. This solution lets me create and transfer licenses, make PBX changes, and much more. Also, all of the interfaces work both on mobile and desktop. Our support only uses the softphone, and it works brilliantly”, says Emilia.

Emilia Bjurén, Head of Support at Norban

The result

A contact person who knows your business

Another service that stands out to Emilia is the personal contact and service she receives from Andreas Zivanovic, one of the Telavox Customer Success Managers. She appreciates that their contact person at Telavox has a good understanding of Norban and their business, as well as the fact that there is never any hold time when she calls.

“I work closely with Andreas, who is always really helpful. It’s almost made me a little bit lazy! Sometimes there’ll be a problem I could sort out myself, but I’ll call Andreas anyway, just because it’s so nice to talk to him. On the very rare occasion that he’s unavailable, someone else from the Telavox support team will provide excellent help”, says Emilia.


“We’ve had a great relationship with Norban from the start. I’m excited to see Norban grow and evolve supported by Telavox. I really enjoy being their contact person.”

– Andreas Zivanovic, Customer Success Manager at Telavox


The rest of the Norban team is also happy with Telavox. Especially popular is the presence feature that tells you what your colleagues are up to – whether they’re in a meeting, working from home, out of the office caring for a sick child, or have left for the day.

“It’s good to have everything in the same system. Having to deal with a thousand different apps and suppliers would be my worst nightmare”, Emilia says.

Inspired by Telavox’s journey

A decade ago, Telavox was a startup, just like Norban is now. Another common denominator is that both companies develop their apps themselves.

“Telavox is an inspiration and started out as an IT startup. They found a way to develop a new, more affordable, and efficient solution, and they’re not afraid to challenge the giants. We also make our product ourselves, which allows us to be responsive to our customers’ needs – as well as more cost-efficient and agile. Just like Telavox”, says Emilia.