Happy Customers

Your customers are your business. Keep them happy and engaged through their journey.

Telavox - ONE platform for all your customer communication, across all channels, to fully engage with your customers anywhere, anytime.

Customer experience in numbers

0 %

of people say the customer experience is as important as the services a company provides. Source.

0 %

of consumers have switched to a competitor following a poor customer experience. Source.

0 %

revenue growth for companies that excel at customer experience. Source.

Provide better support, faster

Your customers want great service with minimal waiting around. Route conversations to the right place at the right time. Use automation and set up custom rules to automatically pair customers with the most relevant and qualified agent. For example, detect customer ID to route your VIP customers directly to their account manager. Faster resolution, happier customers.

Learn more about telephony solutions

Use real-time data insights

Put your customers first. Use real-time data to optimise your support and prioritise your workload. The Telavox dashboard shows the number of calls in queue, wait time, and agent activity, so that your customer engagement can be organised in the most optimal way. Know exactly when your customers need the most help and how to offer it.

Understand your customer needs

Don’t waste your customers’ valuable time. Telavox Contact Center gives you a full overview of their conversation history, contact details and other info so you can solve customers’ problems quickly and without forcing them to repeat themselves over and over. Easily give your team the information they need to offer great service.

Learn more about Contact Center

Everything you need to offer great customer experience

Whatever your requirements, Telavox has the tools to give your customers the very best experience.

Phone Systems

No matter your business size, industry or client base, we’ve got telephony solutions to help you provide the best possible customer experience. From basic needs like inbound phone numbers and branded welcome messages to highly complex PBX call-routing and automation. Telavox has everything you need for a complete customer support solution.

Learn more about phone systems

Contact Center

Improve your customer service, communicate across all channels, and work more efficiently by managing your entire customer communication in a single platform. Use Telavox Contact Center for a complete view of your customer interactions. Offer top quality service in a simple-to-use platform that integrates with your existing tools.

Learn more about Contact Center

Telavox in the world

“ We rank very high in customer satisfaction. That’s why it’s great to have a telephony supplier that values customer support as much as we do.”

Gustav Lundh, CEO and Partner at Porsche in Sweden

Blog

You don't need more stats – you need more insights

How do you use the stats from your company's PBX to actually improve your customer experience? This article explains how to use actionable insights from your data to provide a better service to your customers.

Blog

Tackling customer service challenges in remote times

How do you make customer service work in these remote times? We talked to Patrik Weiland, Customer Experience Manager at Telavox, to learn how to leverage the right methods and tools to maintain efficient support and strengthen your customer relationships.