About Telavox
We want to help you stay in touch.
And we want it to be easy.
We want to help you stay in touch.
And we want it to be easy.
That’s how our journey started almost 20 years ago, and simplicity continues to be our guiding star.
It all began in 2002 when two university students shared that entrepreneurial hunch: “There has to be a better way”. A better, more natural way for businesses to communicate.
Back then, cloud was the answer. Telavox brought business communication into the cloud. And ever since, we’ve continued to claim our place as the forward-thinking communication platform for business – across all channels and devices.
Because when everyday communication is easy, that’s when people share ideas and knowledge.
Unlike many Unified Communications providers, we own our platform from top to bottom - the PBX and Business Support System (BSS) which operates the fixed and mobile networks. That means we’re in full control of our product roadmap and can innovate freely with our customers and partners.
We’re also the super-users of our tech. And when you have a whole team of developers using a communication platform, while working to improve that very same product, be prepared to see constant progress.
With a team of +80 in-house developers and +50 advisors, we’re able to quickly respond not only to the support needs of our customers, but to the changing demands of the market.
For businesses that frequently scale up or down with remote and/or contract workers, Telavox is a Unified Communications as a Service (UCaaS) that brings telephony, PBX, messaging, meetings and contact center together in one simple app.
Unlike on-premise or hosted “solutions” that require weeks of expensive professional services to make changes and that isolate PBX, CRM/ERP and collaboration systems from one another, Telavox offers self-service control to quickly change the setup of the PBX and customer service environment in line with operational and budgetary needs.
Admins can manage users, costs and security through one portal rather than logging into many separate systems, colleagues can stay in touch with each other and customers can be routed automatically to the right agent by leveraging data from CRM/ERP systems.
Number of employees, including 80 developers
Number of Telavox users, across 15k customers
Percentage of leadership roles held by women
Number of countries Telavox is operational in
A history of events that helped shape the company we are today
2020
Telavox becomes a Mobile Virtual Network Operator (MVNO) on the TDC network, simplifies branding by replacing the 'Flow' product name with 'Telavox', and launches eSim in Finland.
2020
Telavox expands into Contact Center, launching service level dashboard and programmable call routing. Also launches video conferencing using WebRTC.
2019
Telavox acquires iCentrex and increases its sales by 17 percent over 2018 to SEK 535 million.
2019
Sweden's 4G usage grows 275% since 2014, reaching 13.9 GB per user per month in 2019.
2018
32.5% of swedish workers aged 25-59 now say they "sometimes" work from home. The second fastest growth rate and highest proportion of workers in Europe - a 99% increase since 2008.
2018
Telavox launches in the UK, offers MNOs worldwide the chance to integrate Telavox's UCaaS with their mobile network, and adds heavy hitters like Jan Frykhammnar to the Board of Directors.
2018
A European benchmark says Sweden is a clear leader in the EU with 42% of copper exchanges switched off in 2018.
2017
Telavox launches in Finland and becomes a full nordic-wide communication platform.
2016
Telavox wins Digital Gazelle Award and is elected one of Europe's most inspiring companies by the London Stock Exchange Group.
2015
Telavox launches in Denmark and Norway. Dedicated Advisor concept introduced.
2014
Sweden has highest 4G usage in Europe - 3.7 GB per user per month.
2014
Telavox launches new and improved software application (named 'Flow'). Reaches 260M SEK turnover and 200K users.
2013
40% of private sector Swedish employers support a 'Bring Your Own Device' policy.
2011
Mobile telephony, SMS and MMS are offered to Telavox customers.
2009
Telavox becomes a Mobile Virtual Network Operator (MVNO) on the Telia network.
2009
In the Nordics, one third of all job calls are made outside the office, and a majority of Nordic companies offer employees email on the mobile phone.
2003
Telavox launches a cloud PBX service under the name "Centrex" and becomes one of the world's first vendors of IP-Telephony.
2002
Telavox is founded when two students from Lund get an idea to make a more cost effective and easier to use cloud PBX service.
2000
As an alternative to the conventional Centrex service, IP Centrex services are offered by several vendors and are being tested by major operators in Western Europe, particularly Sweden.
2000
Swedish government proposes goals to make information and communication technologies (ICTs) available to all people.
Viktor was only 19 years old when he got the idea to create a user friendly Cloud PBX Together with two friends he founded Telavox in 2003. He was one of the players in the market that made IP telephony more easily accessible to Nordic companies in the early 2000s. He also decided to develop the world’s best PBX solution for companies. With Viktor at the helm, Telavox has revolutionised the Swedish telecom industry. Today, our communications platform has over 250,000 users.
Rie is the top dog in the finance department where she also drives the business development and strategy agenda. Rie joined Telavox after years of working internationally, both in consulting and large corporations with strategy, commercial excellence and business model innovation. Aside from keeping track of the numbers, Rie is also responsible for the governance of our board.
Fredrik is the engineer that decided to hang up his consultant suit and join Telavox. Here, he’s advanced quickly and now acts as the CEO’s right-hand man. In addition to this, he’s operationally responsible for the ongoing administration and makes sure that things are up and running. Among his responsibilities is to implement the company’s business models and plans.
We snatched Jens from the digital part of IKEA, and at Telavox he handles the development of our products. He makes sure that we have a competitive and market-leading product. As if that wasn’t enough, he’s also in charge of 80 developers, designers and technicians.
Vanessa has more than ten years of experience from SaaS companies and is the head of the marketing department. She is responsible for marketing planning together with management, and also works with product strategies, competitive positioning, and market segmentation. Additionally, Vanessa loves unsexy, abstract, and advanced technology, where she can build hybrid product-led and sales-led growth strategies.
Stina is an experienced sales manager and is responsible for all sellers on Telavox. She is passionate about consultative value-selling and understanding all aspects of our customers' challenges and dreams. She sets the growth goals for the organization, both overall and broken down on teams. Stina is also skilled at creating strategies and tactics so Telavox can achieve its sales goals - data knows the truth; when, where, what and who! A winning concept, according to Stina, is that Sales and Marketing always work in symbiosis.
Christina has extensive experience from senior positions within Finance from Axis Communications and Ernst & Young. At Telavox she ensures that the Finance strategy is aligned with our overall business objectives. Together with her teams she keeps an eye on Telavox financial well-being and works continuously with implementing and anchoring new financial processes and systems.
Victoria is the head of the HR team whose main focus is Telavox's culture and employee engagement. She’s talented at giving strategic advice to managers, arranging memorable kick-offs and designing programs for our current and future leaders. Victoria is an advocate for creating employer brand from inside and out. Our best ambassadors are always our employees.
Isak works as an analyst manager and leads a team consisting of business analysts, controllers, computer engineers and systems analysts. They supports decision makers at Telavox by providing data, analysis and advisory services. The team handles the entire life cycle from business data to monitoring and analysis of the entire system landscape to developing business intelligence platforms and performing business analysis, control and reporting.
Björn has a long experience of roles in business development - both as a consultant and most recently as business development manager at E.ON. He is passionate about creating collaboration across departmental boundaries with common goals as a benchmark. It's fun to win together! At Telavox, Björn is responsible for the Commercial Excellence gang, which, with the help of data and customer insights, improves the customer experience and simplifies our sales organization.
Jonas is a seasoned leader with extensive experience in IT and business strategy where the focus is on increasing revenue, lowering costs and creating profitability. Jonas is in charge of the Telavox Advisor department where he ensures that we are responsive to customer needs, are efficient in our service and that we build deep and long-lasting customer relationships.
Mario joined Telavox earlier in April as interim CFO (parental-leave cover). Mario is recently coming from Koenigsegg Automotive. Prior to Koenigsegg, he worked at GTT Communications (former Interoute) and have previous experience from unified ICT environments, M&A and Business development.
Chairman, Board Director, Senior Advisor and Investor
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Jan was inducted as a member of the Board Directors of the Telavox Corporate Boards in 2018. He has over 25 years of experience in the telecommunications industry and started at Ericsson in 1991. There, he became part of the management team in 2008 and was later appointed CFO. He has also been acting CEO at Ericsson. Jan has also the following assignments; Chairman of the Board of Openet Telecom Ltd, Aspia AB and Kvd Car AB, Non executive Director of OX2 AB, Nordic Semiconductor AS, Roima Intelligence OY, Clavister AB and ITAB Group AB.
Private Investor
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Johan was elected as a member of the Board of Directors of Telavox Board of Directors in 2018. He is a private investor who previously worked as a partner at Altor. He has been a board member of several companies during his time at Altor and as a private investor. Before that he worked at Goldman Sachs. Johan has a broad experience of investing in and developing technology companies.
Co-founder and CTO
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Filip is one of the co-owners of Telavox and has been part of the company since its inception in 2003. He is an engineer by trade and has almost 20 years of experience in the IT industry. In addition to being a board member, he works as the IT Director of Telavox.
Co-founder and Head of Partner Sales
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Alexander is a co-founder of Telavox and has been a part of the company since its inception in 2003. He has a master’s degree in economics and has almost 20 years of experience in the IT industry. At first, he worked for 13 years as the CFO at Telavox, but since 2016 he is the Head of Partner Sales.
Co-founder and CEO
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Viktor was only 19 years old when he got the idé to create a user friendly Cloud PBX Together with two friends he founded Telavox in 2003. He was one of the players in the market that made IP telephony more easily accessible to Nordic companies in the early 2000s. He also decided to develop the world’s best PBX solution for companies. With Viktor at the helm, Telavox has revolutionised the Swedish telecom industry. Today, our communications platform has over 250,000 users.
Investor, Non Executive Director and Senior Advisor
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Magnus has been an adviser to Telavox’s Board of Directors since 2019. He has extensive experience of board work in the telecom, SaaS, real estate and retail industries. Throughout his career, Magnus has shown strong leadership as an entrepreneur by building long-term sustainable companies in the aforementioned industries.
Great minds create great stuff. Together.
